Experts in Customer Experience/BPO Processes
Grow your company and improve your sales with our solutions.
We are a CallCenter/BPO, WHICH OFFERS A CONTACT CENTER SOLUTIONS BASED ON YOUR NEEDS
Customer service, technical assistance, satisfaction surveys, telemarketing: we manage all kinds of contacts for your customers.
We provide the ability to maximize efficiency through process control, robotics, automation and analytics.
TOOL AND TECHNOLOGY
We help to understand your clients needs and improve your results.
Offshore company comprised of professionals committed to the objectives of our clients, with more than 12 years of experience in the “Contact Center/BPO/KPO” sector, offering the best of ourselves in each project, seeking continuous improvement in our operations.
We serve users from more than 12 countries daily.
More than 6 million interactions annually
Average contractual relationship time with our clients
80% of operations are currently managed remotely
Our culture allows our collaborators to provide the best service experience for our clients, always supported by experience, talent, innovation, quality, continuous improvement.
We have 2bAcademy, a comprehensive development program focused on developing personal and work skills that allows us to provide an excellent experience.
Grow your business through our solutions
Through our omnichannel platform we have the capacity TO PROVIDE OMNICHANEL SERVICES, WITH AUTOMATED TOOLS.
We have the 2 market leading tools recognized by the gartner magic quadrant:
Five9 & Nice in contact
WE WORK UNDER THE BEST PRACTICES ALIGNED the COPC standard for optimizing the customer experience, we are also certified in the standards applicable to the operation of OMNICHANNEL CONTACT CENTER such as ISO 9001, 27001; CCW and PCI: DSS
To achieve a memorable customer experience, 2bglobal involves our service culture, customer behavior analytics, 2bglobal certified processes, interaction channels, everything to achieve the best strategy that impacts our customers in their financial and operational results.
2bglobal works in three main areas:
Discover what you can achieve at 2bGlobal