Experts in Customer Experience/BPO Processes

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Grow your company and improve your sales with our solutions.

We are a CallCenter/BPO, WHICH OFFERS A CONTACT CENTER SOLUTIONS BASED ON YOUR NEEDS

CONTACT CENTER

Customer service, technical assistance, satisfaction surveys, telemarketing: we manage all kinds of contacts for your customers.

BACK OFFICE

We provide the ability to maximize efficiency through process control, robotics, automation and analytics.

TOOL AND TECHNOLOGY
We are your partner in ICT purchases for customer relationship management.
ANALYTICS

We help to understand your clients needs and improve your results.

COLLECTION
Through an innovating methods we archive the goals campaign.

About Us

Offshore company comprised of professionals committed to the objectives of our clients, with more than 12 years of experience in the “Contact Center/BPO/KPO” sector, offering the best of ourselves in each project, seeking continuous improvement in our operations.

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Countries

We serve users from more than 12 countries daily.

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Interacciones

More than 6 million interactions annually

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años

Average contractual relationship time with our clients

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agentes

80% of operations are currently managed remotely

#Somos2bglobal

Our Pillars

Our culture allows our collaborators to provide the best service experience for our clients, always supported by experience, talent, innovation, quality, continuous improvement.


We have 2bAcademy, a comprehensive development program focused on developing personal and work skills that allows us to provide an excellent experience.

EXPERIENCE

More than 12 years support us, we have the preference of clients with campaigns of more than 10 years

PEOPLE

We have a great team, we take care of our people so that they take care of our clients, our culture is to be 2BGLOBAL

TECHNOLOGY

We invest in tools (hardware and software) to respond to the most demanding requirements of our clients

OUR OFFER

Grow your business through our solutions

Through our omnichannel platform we have the capacity TO PROVIDE OMNICHANEL SERVICES, WITH AUTOMATED TOOLS.


We have the 2 market leading tools recognized by the gartner magic quadrant:

Five9 & Nice in contact

Conecting

USERexperiences

WE WORK UNDER THE BEST PRACTICES ALIGNED the COPC standard for optimizing the customer experience, we are also certified in the standards applicable to the operation of OMNICHANNEL CONTACT CENTER such as ISO 9001, 27001; CCW and PCI: DSS

Strategies Generating

RESULTS

To achieve a memorable customer experience, 2bglobal involves our service culture, customer behavior analytics, 2bglobal certified processes, interaction channels, everything to achieve the best strategy that impacts our customers in their financial and operational results.


2bglobal works in three main areas:

Joinour team

Discover what you can achieve at 2bGlobal

I want to be a part of 2bGlobal

Our Certifications

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