2bglobal has committed professionals, the best Customer Experience management platforms, certifications (iso 9001:2015, iso 27001:2013, pci:dss, itil, CCW), flexibility in both physical and remote operations.
We are totally transparent, adapting to what you need so that you can focus on the core of your business, with an investment from:
PHYSICAL MODEL
$125
Per Hour
- Specialized agents by type of service
- Multichannel platform (call, email, chat and whatsapp)
- Computer equipment per advisor
- Quality monitoring, training, technical support, recruitment and selection
- Information and forecast systems
- Biometric access controls, health security, recreation area (physical model)
Note: Reference prices, 20 operational work stations, from Monday to Saturday, 46 hours of service per week, morning and daytime hours
Operational Improvements
2bglobal as a strategic ally has a positive impact on the results of our clients, increasing your business indicators such as:
NPS
3.9
increase
CSAT
8.72
increase
Recovery
36
income from portfolio recovery
Sales
100